If you get a failed to initialize error when you plug your Eyefi Card into your computer, or if your computer fails to recognize your Eyefi card, follow the steps below to resolve the issue:
- Restart your computer.
- If you are using a third-party or internal card reader, try the Eyefi USB reader that came with your card.
- Your Eyefi card may not be properly plugged in to the card reader; remove the card from the reader and firmly insert it again.
- You may have a faulty USB port; try plugging the card reader into a different USB port directly on the computer. A USB hub (including keyboard and monitor USB ports) may not provide enough power for your Eyefi card to initialize.
- Your Eyefi card's file system may be in an unwritable state. Save any data that is on your Eyefi card and format it in your camera (see your camera manual for detailed instructions), or use this formatting software from the SD Association.
- Anti-virus software may be blocking Eyefi Helper from initializing the card. Try temporarily disabling your anti-virus program to resolve the issue. It may be necessary to uninstall some of these programs to fully disable them:
- The Eyefi Card reader is faulty; try a different card reader or contact Eyefi Customer Care to request a card reader.
Note: In-store photo printing kiosks are similar to using an internal card slot on a computer or third-party card reader and are often unable to read Eyefi cards. We do not recommend using Eyefi cards in these kiosks' SD card slots. If the kiosk has a USB port, use the Eyefi USB card reader with it.
Some multi-card readers (for example, ones that can read both CF and SD cards) can also cause Eyefi cards to fail and possibly lose photos; for this reason, we recommend using SD-only card readers.